Incident Management

The Aquila I Incident Management tool allows you to record events, classify them based on their severity and urgency, assign them to relevant teams, follow their progress, and report any issues, ensuring that your workplace is safe and efficient.

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Key Features

Comprehensive view over all incidents

Manage and track all incidents easily with a defined process through the entire life cycle by configuring custom statuses.

Assign tickets as per expertise

For accurate, quick remedies and to prevent recurrence of events, assign tickets automatically based on technician skills or groups.

Improve your end-user communication

Communicate better with end users with automated notifications that use custom email templates.

Prevent recurrence of incidents

Reduce the rate of repeat incidents by defining closure rules to ensure effective resolution

Build Customer Confidence

Offer end users multi-channel support by allowing them to create tickets via email, and a web-based self-service portal.

Incident Management Process

Dashboard

An efficient workplace is one that is safe

Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT

When a service is disrupted or fails to achieve the promised performance during normal business hours, it's critical to get it back online as soon as feasible.

Any situation that has the potential to cause a breach or degradation of service should prompt a reaction that prevents the actual interruption.

Why do you need
Incident management Platform?

Simplified Incident Creation

Offer end users multi-channel support by allowing them to create tickets via email, and a web-based self-service portal.

Comprehensive view over all incidents

Manage and track all incidents easily with a defined process through the entire life cycle by configuring custom statuses.

Assign tickets as per expertise

Automatically assign tickets based on technician expertise or groups for accurate, timely resolutions and prevent recurrence of incidents.

Improve your end-user communication

Communicate better with end users with automated notifications that use custom email templates.

Prevent recurrence of incidents

Reduce the rate of repeat incidents by defining closure rules to ensure effective resolution

See for yourself, Try it for free.

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Get a Demo

Incident Management

Key Features

Comprehensive view over all incidents

Manage and track all incidents easily with a defined process through the entire life cycle by configuring custom statuses.

Assign tickets as per expertise

For accurate, quick remedies and to prevent recurrence of events, assign tickets automatically based on technician skills or groups.

Improve your end-user communication

Communicate better with end users with automated notifications that use custom email templates.

Prevent recurrence of incidents

Reduce the rate of repeat incidents by defining closure rules to ensure effective resolution

Build Customer Confidence

Offer end users multi-channel support by allowing them to create tickets via email, and a web-based self-service portal.

Incident Management Process

Dashboard

An efficient workplace is one that is safe

Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT

When a service is disrupted or fails to achieve the promised performance during normal business hours, it's critical to get it back online as soon as feasible.

Any situation that has the potential to cause a breach or degradation of service should prompt a reaction that prevents the actual interruption.

Why do you need Incident management Platform?

Simplified Incident Creation

Offer end users multi-channel support by allowing them to create tickets via email, and a web-based self-service portal.

Comprehensive view over all incidents

Manage and track all incidents easily with a defined process through the entire life cycle by configuring custom statuses.

Assign tickets as per expertise

Automatically assign tickets based on technician expertise or groups for accurate, timely resolutions and prevent recurrence of incidents.

​Improve your end-user communication

Communicate better with end users with automated notifications that use custom email templates.

Prevent recurrence of incidents

Reduce the rate of repeat incidents by defining closure rules to ensure effective resolution

See for yourself, Try it for free.

Why do you need
Incident management Platform?

Improve your end-user communication