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Key Features
Comprehensive view over all incidents
Manage and track all incidents easily with a defined process through the entire life cycle by configuring custom statuses.
Assign tickets as per expertise
For accurate, quick remedies and to prevent recurrence of events, assign tickets automatically based on technician skills or groups.
Improve your end-user communication
Communicate better with end users with automated notifications that use custom email templates.
Prevent recurrence of incidents
Reduce the rate of repeat incidents by defining closure rules to ensure effective resolution
Build Customer Confidence
Offer end users multi-channel support by allowing them to create tickets via email, and a web-based self-service portal.
Incident Management Process
Dashboard
An efficient workplace is one that is safe
Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT
When a service is disrupted or fails to achieve the promised performance during normal business hours, it's critical to get it back online as soon as feasible.
Any situation that has the potential to cause a breach or degradation of service should prompt a reaction that prevents the actual interruption.
Why do you need
Incident management Platform?
Simplified Incident Creation
Offer end users multi-channel support by allowing them to create tickets via email, and a web-based self-service portal.
Comprehensive view over all incidents
Manage and track all incidents easily with a defined process through the entire life cycle by configuring custom statuses.
Assign tickets as per expertise
Automatically assign tickets based on technician expertise or groups for accurate, timely resolutions and prevent recurrence of incidents.
​Improve your end-user communication
Communicate better with end users with automated notifications that use custom email templates.
Prevent recurrence of incidents
Reduce the rate of repeat incidents by defining closure rules to ensure effective resolution
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